Melbet Privacy Policy

What Personal Data Is Collected

Melbet collects personal data that users provide directly or that is generated through interaction with the platform. This may include:

• Full name and date of birth
• Email address and contact number
• Residential address and country of residence
• Payment and transaction details
• Identity verification documents
• Device information, IP address, and browser data
• Betting and gaming activity logs

Purpose of Collection

Personal data is collected to verify user identity, process transactions, provide account services, comply with legal obligations, and improve the overall user experience on the platform.

Technical and Organisational Protection Measures

Melbet applies industry-standard technical and organisational measures to safeguard all personal data. These include:

• Encryption of data in transit and at rest
• Restricted internal access to sensitive information
• Regular security assessments and audits
• Secure server infrastructure with access controls

User Rights

All users have the following rights in relation to their personal data:

• Access: The right to request a copy of data held about them
• Correction: The right to request amendments to inaccurate or incomplete data
• Deletion: The right to request removal of personal data, subject to legal retention obligations

Compliance with Indian Law

Data handling practices are aligned with applicable Indian legal frameworks, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Personal data collected through the platform is used for specific, lawful, and transparent purposes. The following outlines the primary uses:

Account and Service Delivery

• Creating and managing user accounts
• Processing deposits, withdrawals, and bet settlements
• Providing customer support and resolving disputes

Platform Improvement

• Analysing usage patterns to enhance features and navigation
• Identifying and resolving technical issues
• Developing new services based on user behaviour

Marketing and Communications

• Sending promotional offers, updates, and relevant notifications to users who have opted in
• Personalising content and recommendations based on activity

Analytics

• Monitoring platform performance and traffic
• Conducting internal research to understand user preferences

Regulatory Compliance

• Fulfilling obligations under applicable laws and licensing conditions
• Cooperating with regulatory bodies, law enforcement, and financial institutions when required

All processing activities are carried out on a lawful basis and in accordance with the principles of transparency, purpose limitation, and data minimisation.

Viewing and Updating Data

Users may access and update their personal information at any time through their account settings. If a user is unable to make changes directly, a request may be submitted to the platform’s support team with appropriate identification.

Requesting Data Deletion

Users have the right to request the deletion of their personal data. Such requests are reviewed in accordance with legal retention requirements. Where data must be retained for compliance purposes, users will be informed of the reason and the applicable retention period.

Consent to Security Checks and Payment Processing

By using the platform, users acknowledge and consent to:

• Identity and security verification checks conducted as part of account management
• The processing of payment data by authorised third-party payment service providers
• The sharing of necessary financial information with payment processors to facilitate transactions

These processes are carried out solely for the purposes of fraud prevention, account security, and transaction fulfilment.

Age Restriction

The platform is intended exclusively for users who are 18 years of age or older. Registration and use of services by individuals under this age is strictly prohibited.

Limitations on Age Verification

The platform is not always in a position to independently verify the age of a user without the submission of valid identification documents. Users are required to confirm their age during registration, and identity verification may be requested at any stage of account use.

Handling of a Minor’s Data

If a parent or legal guardian believes that a minor has registered on the platform and submitted personal data, they may contact the support team with appropriate documentation. Upon verification of the claim, the account will be closed and all associated personal data will be deleted from the platform’s records without undue delay.

Cross-Border Processing

Personal data collected through the platform may be transferred to, stored in, or processed in countries other than India, including jurisdictions where Melbet’s operational partners, service providers, and affiliates are based.

User Consent

By accessing and using the platform, users expressly consent to the transfer of their personal data outside of India for the purposes described in this policy.

Confidentiality Obligations of Partners

All third parties and partners who receive or process user data on behalf of the platform are contractually required to maintain the confidentiality and security of that data. These obligations are consistent with the standards applied by the platform itself. No partner is permitted to use personal data for purposes beyond those outlined in this policy.

This disclaimer forms part of the overall privacy framework and may alter the scope or legal effect of certain provisions within this policy, depending on the circumstances of a user’s engagement with the platform.

Applicability

The provisions of this disclaimer apply from the moment a user accepts this policy. Acceptance may occur through any of the following actions:

• Signing a registration form that references this policy
• Clicking an acceptance button during account creation
• Formally acceding to the terms through platform interaction

Effect on Policy Terms

Where this disclaimer modifies the application of a specific rule or provision, the disclaimer takes precedence in the context to which it applies. Users are advised to read both this disclaimer and the full policy together to understand the complete framework governing their data.

What Are Cookies

Cookies are small text files stored on a user’s device when they visit a website. They are used to retain information about the user’s session and preferences across visits.

How Cookies Are Used on the Platform

The platform uses cookies for the following purposes:

• Statistical analysis: Tracking page views, session durations, and traffic sources to understand platform performance
• Behavioural analysis: Monitoring user interactions to identify patterns and areas for improvement
• Personalisation: Adapting content, language preferences, and interface settings based on previous activity
• Platform improvement: Identifying technical issues and testing updates before wider deployment

Cookie Retention Period

Cookies placed on a user’s device are retained for a period of up to one year from the date of placement, unless deleted earlier by the user through their browser settings.

Managing Cookies

Users may configure their browser to block or delete cookies at any time. Disabling cookies may affect the functionality of certain features on the platform.

By accessing or using the platform in any capacity, including browsing, registration, or placing bets, users are considered to have read, understood, and fully accepted the terms set out in this privacy policy.

The version of the policy published on the platform at the time of use is the version that governs the data relationship between the user and the platform. In the event of any conflict between a previously viewed version and the current published version, the current version prevails.

Users are advised to review this policy periodically to remain informed of any updates or changes to data handling practices.

When Personal Data Is Shared

Personal data may be disclosed to third parties in the following circumstances:

• Legal compliance: When required by applicable law, court order, or government authority
• Dispute resolution: When disclosure is necessary to investigate, prevent, or resolve a legal dispute
• Contractual obligations: When sharing is required under agreements with licensed service providers, payment processors, or platform partners

Transparency on Third-Party Recipients

Where third-party recipients are identifiable, relevant information is made available on the platform. If a specific recipient is not listed, users will be informed of the purpose and scope of the data sharing prior to or at the time of disclosure, where applicable.

Consent Through Data Submission

By submitting personal data to the platform, users acknowledge and consent to the possibility of that data being shared with authorised third parties in the circumstances described above. No data is shared for purposes beyond those outlined in this policy.

The platform may contain links to third-party websites for informational or operational purposes. These external websites operate independently and are governed by their own privacy policies and data handling practices.

Melbet is not responsible for the content, privacy practices, or data processing activities of any external website accessed through a link on the platform. Users who follow such links do so at their own discretion.

Users are advised to review the privacy policy of any external website they visit before submitting personal information or engaging with its services.